For returns and/or exchanges please email firstname.lastname@example.org within 7 days of receiving your item (based on USPS tracking number). Unworn and unwashed knitwear may be returned with original tags still attached. Buyer is responsible for shipping costs. Knitwear must be received in original condition as sent out to receive refund or exchange. All items will be inspected before refund is issued - so please package carefully!
Please note all custom orders are final. Returns are not accepted for these specialized items. Cancellations or changes to custom orders are not accepted after 72 hours time of order placed.
All ready to ship pieces are mailed 24-48 hours after payment is received, Monday-Friday. Items are shipped First Class (as long as weight permits) through USPS.
Turnaround time for all custom made pieces are written in said listings when available.
Nickichicki cannot be held responsible for lost, damaged, or stolen packages. Any packages marked as delivered by USPS, but are not received are the responsibility of you and your local Post Office. Please contact your local Post Office for these rare instances/situations. For international customers, please be advised that Nickichicki is not responsible for any potential customs fees.
Hand knit items should be treated with care. Please do not leave knitwear unattended around pets or small children as Nickichicki cannot be held responsible for damage done by curious hands or paws.