FAQ

Q: How do I wash my item?

A: In general, knitwear and wool based items do not require much, or any, washing. If you do feel the need, a gentle spot cleaning with lukewarm water + Woolite is recommended. Lay flat to dry and please be careful not to stretch, wring, or twist.

Q: How does hat sizing work?

A: Nickichicki sizes are based on what fits each age on average; however sometimes this can vary. Taking a soft measuring tape around the circumference of the head will ensure the best fit!

Q: What is the difference between the newborn size and 0 - 3 months?

A: Newborn size is perfect for brand new baby photography, and those fresh from the hospital babies. 0-3 months will also fit newborns, but the hat will have some extra length in the beginning, providing for some room to grow.

Q: What is the return/exchange policy?

A: Due to the nature of the items, Nickichicki is unable to accept returns. However if you have a problem will your order, please do not hesitate to email hello@nickichicki.com. Customer satisfaction is very important to us!

Q: Do you take custom orders?

A: Custom orders are accepted on a limited basis. When custom spots are available you will see special listings in both the adult and mini categories that you can add to your cart.

Q: What does a custom order entail?

A: With a custom order purchase, you get the chance to work one on one with Nicole Brown (owner + designer) to create a special knitwear piece (based on existing styles) in the exact color combination you desire. Yarn colors will be pulled, paired, and suggested to you after discussion of the look you're going for!

Q: How often do you ship?

A: All ready to ship pieces are mailed 24-48 hours after payment is received, Monday-Friday. Items are shipped First Class (as long as weight permits) through USPS.

Turnaround time for all custom made pieces are written in said listings when available.

It should be noted that buyers are responsible for any customs and import taxes that may apply. Nickichicki is not responsible for delays due to customs. Nickichicki also cannot be held responsible for packages lost or stolen.

Q: What type of yarn do you use?

A: Nickichicki knitwear is made with both a wool blend yarn (a lamb's wool + acrylic blend), as well as a wool free/vegan yarn. The two are often intermixed, but all 100% wool free items will be marked as such.

Limited edition items are often made with specialty yarns, and content will always be disclosed in said listings.

Q: Do you sell your knitwear patterns?

A: Nickichicki is a brand that sells finished knitwear pieces, rather than DIY. Thus patterns are not shared or sold.